Waterfall Tours Cancellation & Refund Policy

We understand that unexpected changes can occur, and we strive to make our cancellation process straightforward and fair. Below is our policy outlining refund terms based on the type of booking and the notice period provided.

Individual Booking Cancellation Policy

For individual bookings, you can receive a full refund if you cancel at least 72 hours before your scheduled tour or activity. This means cancellations must be made 3 days prior to qualify for a 100% refund. Cancellations made within 72 hours of the event are not eligible for a refund, and the total booking cost will be charged.

To avoid unnecessary charges, please review your plans and reach out to us promptly if any changes arise. For added peace of mind, consider purchasing travel insurance, which may cover unexpected situations.

Cancellation Policy for Group and Private Bookings

Due to the additional resources required for group and private tours, these bookings have a different policy. You will receive a full refund if you cancel at least 7 days before the scheduled start time. This extended notice allows us to make necessary arrangements without affecting service quality for your group or others.

For cancellations of group or private tours made between 7 days and 72 hours before the event, a 50% refund will be provided. Cancellations made within 72 hours or failure to attend will not be eligible for a refund.

This policy applies to groups of all sizes, from small private tours to larger events. The extended notice is necessary due to the extra coordination and resources involved in organizing these tours.

How to Cancel Your Booking

If you need to cancel, please reach out to us or the tour provider by phone or email with your booking details. Our customer service team is available to assist with cancellations and address any questions. Once processed, refunds will be issued to your original payment method, typically within 7 business days, depending on your bank or payment provider’s processing times.

Rescheduling Your Tour

If you need to change your tour date or time, please contact us as soon as possible. We’ll do our best to accommodate changes based on availability. Please note that changes requested within 72 hours of the event may incur fees. For group and private bookings, rescheduling may not be possible within the 7-day notice period.

Policy for No-Shows

If you do not attend your scheduled tour or activity without prior notice, no refund will be issued. Resources are allocated in advance based on your attendance, and refunds for no-shows or late arrivals cannot be provided.

Conclusion

Our goal is to offer flexibility while maintaining fairness in our refund policies. By providing a clear cancellation policy, we aim to balance accommodating last-minute changes with preserving service quality.

If you have any questions or concerns about our cancellation policy, please feel free to contact us.